Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

  • Travellers will receive all essential information about the package before concluding the package travel contract.

  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

  • Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.

  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

  • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package

  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

  • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

  • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

  • The organiser has to provide assistance if the traveller is in difficulty.

  • If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Hide and Seek Ltd has taken out insolvency protection with ABTOT (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact this entity or, where applicable, the competent authority (ABTOT, 117 Houndsditch, London, EC3A 7BT, [email protected] , +44 (0) 20 7065 5313) if services are denied because of Hide and Seek Ltd’s insolvency.

 

What People Say

★★★★★
  • The personalised service provided was far beyond my expectations. A three week trip visiting four countries in Africa, multiple game reserves, wineries and much, much more was flawless. While a close encounter with a leopard and her cubs…

    Chris Hutchens

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  • We got in touch after hearing about Hide & Seek from a friend. Have to say hats off to Jamie, he was so patient throughout, even through our indecisiveness! Ultimately we ended up with the most incredible holiday of our lives. Thank you again, we will be back!!

    Amy Williams

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  • Thank you for arranging our Safari holiday in Kenya and Tanzania for us. It was to celebrate our 40th. Wedding anniversary which was on July 1st. 2018, and through your arrangements, we have had a holiday that we will never forget...

    Margaret and Stephen

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  • Thanks so much for a truly unforgettable once in a life time holiday. Hopefully we will be in touch again soon!

    Nick and Sarah

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  • Spot on in terms of itinerary . We not disappointed by any of the suggestions and had the best holiday ever! Thank you!

    David Glen

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  • Jamie was very helpful throughout the booking process and recommended the perfect holiday. There was nothing we would change having now been out to Tanzania. I would highly recommend Hide & Seek to friends and relatives.

    Amit Roy

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  • Jamie was excellent. Once I described what we wanted I knew he would come up with the business. ..and he did!!! 5 stars

    Jessica Harvard

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  • We spoke to numerous travel agents over the period we looked at booking our honeymoon and only hide and seek gave me the confidence I was looking for. Really pleased with our decision.

    Glen and Amanda Crawford

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  • Hide and seek dealt with our last minute travel plans extremely well. Obviously, our accommodations shifted as availability diminished but ultimately they came up with a vacation that we will never forget.

    Bob & Jen

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