All the tours we sell are protected by one of two schemes:
We hold an Air Travel Organiser’s Licence (ATOL) issued by the Civil Aviation Authority (ATOL number 11477). Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
(For more details please see Section 19 of the Terms and Conditions.) In these instances, you will not receive an ATOL certificate with your invoice.
If in doubt please ask us to confirm what protection will apply to your booking.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Hide and Seek Ltd, and in the event of their insolvency, protection is provided for the following:
- Non-flight packages commencing in and returning to the UK;
- Non-flight packages commencing and returning to a country other than the UK; and
- Flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Hide and Seek Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 02920 468 505 and advise you are a customer of an ABTOT protected travel company.
What People Say
-
The personalised service provided was far beyond my expectations. A three week trip visiting four countries in Africa, multiple game reserves, wineries and much, much more was flawless. While a close encounter with a leopard and her cubs…
-
We got in touch after hearing about Hide & Seek from a friend. Have to say hats off to Jamie, he was so patient throughout, even through our indecisiveness! Ultimately we ended up with the most incredible holiday of our lives. Thank you again, we will be back!!
-
Thank you for arranging our Safari holiday in Kenya and Tanzania for us. It was to celebrate our 40th. Wedding anniversary which was on July 1st. 2018, and through your arrangements, we have had a holiday that we will never forget...
-
Thanks so much for a truly unforgettable once in a life time holiday. Hopefully we will be in touch again soon!
-
Spot on in terms of itinerary . We not disappointed by any of the suggestions and had the best holiday ever! Thank you!
-
Jamie was very helpful throughout the booking process and recommended the perfect holiday. There was nothing we would change having now been out to Tanzania. I would highly recommend Hide & Seek to friends and relatives.
-
Jamie was excellent. Once I described what we wanted I knew he would come up with the business. ..and he did!!! 5 stars
-
We spoke to numerous travel agents over the period we looked at booking our honeymoon and only hide and seek gave me the confidence I was looking for. Really pleased with our decision.
-
Hide and seek dealt with our last minute travel plans extremely well. Obviously, our accommodations shifted as availability diminished but ultimately they came up with a vacation that we will never forget.